Our Promise To You

It is our goal to provide you with uncompromising service. In an effort to show our commitment to you, we proudly offer the following to ensure that your purchase, service and ownership experience meets and exceeds your expectations.

For your BUYING experience we promise …

  • An enjoyable and friendly, non-aggressive and courteous environment
  • A considerate and knowledgeable professional staff
  • Truthful and accurate marketing materials
  • The opportunity to privately wet test a product prior to purchase
  • A complete written explanation of all costs associated with purchase
  • A full and confidential discussion of payment and financing options

For your DELIVERY experience we promise …

  • Timely and prompt professional delivery and/or installation
  • Thorough on-site inspection and testing of all products delivered
  • A comprehensive discussion on proper maintenance and service schedules for your product
  • An understandable explanation and written copies of warranties for your product

AFTER your purchase we promise …

  • Clean, well maintained and appealing showroom with the latest options available to you in relaxation products
  • A variety of well-stocked product lines that will enhance your ownership experience
  • Free of charge monthly water care classes
  • Convenient operating hours with after hour appointments available if necessary
  • Free shipping of all phone or internet water care product orders over $100

SERVICE will be provided ….

  • In a timely, scheduled and prompt manner
  • By a professional technician who is easily identifiable and shows identification upon request
  • With a full explanation of your service/maintenance issues, including estimated time and cost to complete prior to the start of the repair
  • Upon your approval of charges prior to work being started
  • With a complete description of all work performed and an itemized list of applicable charges

SATISFACTION

  • Our pledge to always act in good faith
  • Our commitment to the highest standards of ethics and integrity
  • Our belief in honest and fair treatment of every customer, without discrimination
  • Our passion to provide timely and accurate responses to inquiries and requests